Hamdan's CV
Hamdan Hassan Al Raeesi
Passenger Happiness Administrator
Profile summary
Adaptable Passenger Happiness Administrator with 3 years of experience across 5 organizations, building a career transition from administrative training into customer service. Skilled in Microsoft Office, data entry, and record maintenance, with practical experience supporting travelers and internal teams in the GCC region. Committed to delivering organized office operations and maintaining high standards of customer communication.
Career highlights
Customer Support: Provided direct support and assistance to travelers at the Federal Authority for Identity, Citizenship, Customs and Port Security while coordinating with internal teams.
Administrative Operations: Advanced through 5 roles and training positions, executing data entry tasks, organizing administrative files, and maintaining records across multiple organizations.
Digital Literacy: Earned the IC3 Digital Literacy Certification from Certiport alongside specialized training in data entry and threat intelligence analysis.
Key skills
Professional experience
- Receive travelers and provide required support and assistance.
- Organize administrative transactions and files.
- Coordinate with internal teams to ensure fast service completion.
Managed daily administrative operations, overseeing office workflows and internal support systems. Handled direct customer service inquiries and maintained communication channels for client requests during the 2024-02 to 2024-05 period.
- Responded to customer inquiries and processed data entry tasks to complete follow-up requests.
- Supported administrative operations by organizing documentation and maintaining internal records.
Executed data administration tasks within the Ministry of Defense, maintaining internal record systems and processing operational files.
- Organized data records to support administrative workflows and record management processes.
- Entered source data into tracking systems following established procedures.
Supported administrative departments by processing and verifying records. Handled data entry tasks for customer files while maintaining accuracy.
- Registered customer data electronically into internal systems.
- Reviewed files and verified accuracy against source documents.
- Completed coursework covering spreadsheet management and document formatting.
- Practiced rapid data entry tasks under timed conditions to build speed.
Education
Certifications
Languages
Arabic · Native
English · Professional